Terms of Use
Effective Date: April 17, 2017
Last Updated: January 14, 2018

IN USING THIS WEBSITE, YOU ARE DEEMED TO HAVE READ AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS.

THIS TERMS OF USE AGREEMENT (THE AGREEMENT) ESTABLISHES THE TERMS AND CONDITIONS THAT APPLY TO YOU WHEN YOU USE THE SERVICE (AS DEFINED BELOW). BY USING THE SERVICE, YOU INDICATE YOUR ACCEPTANCE OF THIS AGREEMENT AND YOUR AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS WELL AS ALL APPLICABLE LAWS AND REGULATIONS. YOU ARE NOT PERMITTED TO USE THE SERVICE IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. THIS AGREEMENT CAN BE CHANGED, MODIFIED, SUPPLEMENTED, AND/OR UPDATED BY PEPPERMINTED™ PTE LTD. ("PEPPERMINTED", "WE", "OUR", OR "US") AT ANY TIME; PROVIDED THAT WE WILL ENDEAVOR TO PROVIDE YOU WITH PRIOR NOTICE OF ANY MATERIAL CHANGES. YOUR CONTINUED USE OF THE SERVICE AFTER THE MODIFICATION OF THIS AGREEMENT MEANS THAT YOU ACCEPT ALL SUCH CHANGES. ACCORDINGLY, YOU ARE ADVISED TO CONSULT THIS AGREEMENT EACH TIME YOU ACCESS THE SERVICE IN ORDER TO VIEW ANY CHANGES TO THIS AGREEMENT. THIS AGREEMENT WAS LAST MODIFIED AS OF THE DATE INDICATED ABOVE.
  1. Use of Web Site and our Service
    1. The "Service" is PepperMinted website located at www.pepperminted.com.sg and all intellectual property contained therein. The Service provides health and wellness professionals (“PepperMinted Therapists”) who can provide massages (each, a “massage”) to customers. Any person who accesses and/or uses the Service to book a massage on his or her own behalf, or on behalf of any third party, will be referred to herein as a (“PepperMinted Member”)
    2. Subject to the terms and conditions of this Agreement, PepperMinted hereby grants you a limited revocable, non-exclusive, non-transferable license to access and use the Service, solely in the manner intended by PepperMinted. Unless otherwise specified in writing, the Service is solely for your personal use and not for resale. PepperMinted reserves the right at all times and without notice to: (i) restrict and/or terminate your access to the Service (or any portion thereof); and (ii) modify or discontinue providing the Service (or any portion thereof).
    3. PepperMinted’s policy with respect to the collection and use of your personally identifiable information is set in our Privacy Policy. By accepting this Agreement, you acknowledge your agreement with PepperMinted’s Privacy Policy.
  2. Registration, Accounts, Passwords and Security
    1. PepperMinted Members. In order to use the Service, you have to register as a PepperMinted Member. You must complete the registration process by providing PepperMinted with current, complete and accurate information, as prompted by the registration form. All data will be handled in line with our data protection and privacy policy.
    2. Accuracy of Information. You acknowledge that in the event you provide any information to PepperMinted that is untrue, inaccurate, not current or incomplete, PepperMinted may terminate this Agreement and your continued access and use of the Service.
    3. Eligibility. You represent and warrant that at the time of accepting this Agreement, you have attained eighteen (18) years of age, that you have not been previously suspended or removed from the Service, and that you possess the legal right and ability to enter into this Agreement. If you are using the Service on behalf of an individual, company, entity, or organization, you represent and warrant that you are an authorized representative of such party with the authority to (i) bind such party to this Agreement, and (ii) agree to be bound by the Agreement on behalf of such party.
    4. Credentials. As part of the registration process, your registered phone number will be your UserID and you will be asked to select a password. You are entirely responsible for maintaining the security and confidentiality of your account and password. You agree to notify PepperMinted immediately of any unauthorized use of your account or any other breach of security. To notify us, contact us at www.pepperminted.com.sg/common/contactus. You are responsible for all use of the Service occurring under your UserID. You are responsible for keeping your password confidential and for notifying us if your password has been hacked or stolen. PepperMinted will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by PepperMinted or another party due to someone else using your account or password.
    5. Release of Customer Data. Should there be a need to release customer’s data, PepperMinted will, unless required by law, make this known to the customer and obtain his/her consent before release of data
  3. Booking Massages
    1. Massages booked through the Service – PepperMinted Members understand that PepperMinted Therapists are highly trained, certified and registered, and specialise in massage therapy and other health and wellness techniques. A PepperMinted Member who uses the Service to book a massage on his or her own behalf should consult a doctor if uncertain as to whether a massage is appropriate for such PepperMinted Member, and A PepperMinted Member who uses the Service to book a massage on behalf of a third party should encourage that third party to do the same.
    2. Exclusive booking through PepperMinted – You understand and agree that once you have made a booking with a PepperMinted Therapist through the PepperMinted website, all subsequent bookings with the PepperMinted Therapist will be made through PepperMinted, for as long as: (i) the PepperMinted Therapist is an employee with PepperMinted, and (ii) the PepperMinted Member continues to keep its account with PepperMinted active and in good standing.
    3. Prices and Packages – The prices published on PepperMinted website are our nett prices. No hidden costs and no GST. PepperMinted reserves the right to review and amend prices from time to time without prior notification to PepperMinted Members. For our packages, PepperMinted members buy a block of treatment hours. For every booking the corresponding number of minutes will be deducted from your package. You can check the balance of credits in your package by logging into your membership account. Packages are not transferable to third party with a different address.
    4. Redemption of Gift Cards – You can purchase Gift Cards through the PepperMinted website. Terms and Conditions of Gift cards, if different to the terms and conditions here, will be shown on the Gift Card. Customers need to be registered as PepperMinted Member to redeem our services.
    5. Payment and Receipt – All massages under this Service can be paid with all major credit cards such as Visa, MasterCard, and Amex. We also accept bank transfers via Internet banking. A PepperMinted official receipt will be emailed to your registered email address. All payments are billed in Singapore dollars. You acknowledge, understand and agree that when using the Service, you may be responsible for standard phone, data and messaging charges from your wireless carrier. Under no circumstances will PepperMinted be responsible for any wireless email, data, phone, or text messaging charges incurred by you or by a person that has access to your wireless device, telephone number, or email address
    6. Male Customers – We accept male customers provided it is part of a couple massage, and she is present at the same premise during the delivery of the massage service; or the massage takes place at a registered business address (see clause 3h). We reserve the rights to terminate the session immediately if the above conditions are not met, and the customer will be liable for full payment of the scheduled appointment.
    7. Residential Addresses – Our Service is available at registered residential addresses. 
    8. Business Addresses – In case of an event, or as part of PepperMinted's partnership, our massage service is available at our Partners' registered business addresses.
    9. SMS Text Messages and Push Notifications. When you register with PepperMinted, PepperMinted will send you SMS text messages for purposes such as confirmations, reminders and promotions. By using the Service, you agree to receive Messages and Notifications regarding your use of the Service. Depending on your carrier plan, you may incur charges for these Messages and Notifications and agree to not hold PepperMinted liable for any charges incurred. PepperMinted cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile carrier’s service, it may not be possible to transmit a text message to you successfully. We have no liability for transmission delays or message failures
  4. Providing Massages
    1. Time extension – When the PepperMinted Member would like to extend the treatment time, the PepperMinted therapist may be able to continue beyond the booked appointment subject to his/her availability. Payment needs to be completed at the end of massage via the PepperMinted website. The minimum time extension is 30 minutes.
    2. Late Appointment – Any delay or late appointment by PepperMinted Members, the session may be shortened depending on the availability of our PepperMinted Therapists.
    3. Sickness of Therapist – We will inform you at the soonest should your PepperMinted Therapist fall sick. To ensure that you get best possible service, we will always try to arrange and replace therapist. In case specific therapist has been booked, and replacement is not accepted, you will receive the full refund in the form of PepperMinted credits into your PepperMinted account.
    4. Grace Period – The Customer shall give PepperMinted a grace period to arrive at the location: 15 minutes before the appointment time to 15 minutes after. The Customer shall also allow 5 minutes for setting up of equipment and another 5 minutes for packing up.
    5. Personal Valuables – The Customer shall undertake to keep all personal valuables out of sight or locked away each time before the arrival of our therapist and will not hold PepperMinted, its therapists or representatives responsible for any loss
    6. Inappropriate Conduct – The Customer shall not engage our Therapists in any sexual service or act of indecency. The Customer shall not himself or herself partake in such acts during the course of the Service. “Sexual service” includes sexual intercourse, oral sex and masturbation. “Act of indecency” includes any touching of another person’s private parts
      Further, the customer understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the massage session. The customer will be liable for full payment of the scheduled appointment and incident can be reported to the Singapore Police.
  5. Cancellation
    1. Cancellation Policy – For any changes or cancellation of a confirmed appointment, a minimum of 48 hours notice, prior to the appointment is required.

      CANCELLATION MADE REFUND OF PEPPERMINTED CREDITS
      48 hours or more prior to treatment Full Refund

      24-48 hours prior to treatment

      Less than 24 hours prior to treatment

      50% Refund

      25% Refund

      Less than 2 hours prior to treatment No Refund

      PepperMinted refunds to customers in the form of PPM credits. These credits can be used for the registered customer, registered customer’s family members having the same registered address, or for purchasing a gift card to someone living in another address.

      It is the customer’s responsibility to understand the refund policy before registering any packages with us
    2. No Show – For any of our massages, if customer is not at the premise at the time of confirmed booking, we will wait for 30 minutes and make calls to you. If there is no response during this time frame, the massage will be considered as rendered and no refund will be given.
  6. Medical Related Disclaimers
    1. The content and information made available through service, including materials, (collectively, the “Content”) are provided for informational purposes only. None of the content made available through the service should be construed as professional medical advice or consultation. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. By using the service, you agree that you will not rely on the service as a substitute for professional medical advice and that you will always seek the advice of your physician or other qualified health provider with any questions you may have regarding medical matters. In no event will a medical professional/patient relationship be created by using the Service.
    2. PepperMinted does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the website. You acknowledge and agree that the use of any information provided by PepperMinted is at your own risk.
    3. The Service is continually updated and PepperMinted makes no warranty of any kind, implied or express, as to its accuracy or completeness. PepperMinted makes no warranty that the information available on the service includes the most recent findings.
    4. You acknowledge that your reliance on any information provided by the Service or by any PepperMinted Therapists to you is solely at your own risk and you assume full responsibility for all risk associated therewith, as allowable to the extent of the law.
  7. Indemnification and Release
    1. We will not be held responsible for any claims arising out of any injury, damage or loss of life while providing services and this includes all costs and expenses incurred, as a result of such claims.
    2. You agree to release PepperMinted Pte Ltd and its staff against liability from any loss, harm, injury, illness, damage, claims, demands, actions, causes of action, costs and expenses of any nature that the you might have or that may hereafter accrue to you as a result of the services provided by PepperMinted.
  8. Feedback

    While PepperMinted continually works to improve our own product ideas and features, we pride ourselves on paying close attention to the feedback, comments, and suggestions we receive. If you send us or our employees any ideas or suggestions for the following but not limited to: products, services, features, modifications, promotions, strategies, or any related materials (collectively “Feedback”), the following terms apply. By sending us Feedback, you agree that
    1. PepperMinted will own, exclusively, all known or later discovered rights to the Feedback
    2. PepperMinted will not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Feedback; and
    3. PepperMinted will be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person
  9. Force Majeure

    PepperMinted will not be liable for any delay or failure to perform any obligation herein if the delay or failure is due to unforeseen events that are beyond PepperMinted’s reasonable control, such as strikes, blockade, war, terrorism, riots, natural disasters, epidemic or governmental action, in so far as such an event prevents or delays PepperMinted in fulfilling its obligations hereunder.
  10. Jurisdiction

    This Terms of Use shall be governed by and construed in accordance with the laws of Singapore.
  11. Adjudication

    In case of disputes, you agree to settle at the Singapore Mediation Centre, provided it is ascertain that it is through the fault of PepperMinted Therapists or employees.